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Appointment confirmation Pain & Swelling Solutions San Mateo Abq


How to Cancel or Reschedule
an Existing Appointment

If something comes up and you need to reschedule or cancel,
you may do so online without having to contact me
so long as it is BEFORE the last 24 hours prior to your appointment.

If you need to cancel within 24 hours of your appointment time,
you MUST to contact me via phone or text (NOT EMAIL)
505-554-5185 if you need to cancel.

Go to your email and find the appointment notification. 
It will look like the image below.
Scroll down to the very bottom of that email. 
There is a button that says “Reschedule or Cancel.”  Click it.
You will be taken to MassageBook where you log in to see your upcoming appointments.
There are buttons to either reschedule or cancel.
Reschedule or cancel appointment
Use the screen pictured above to cancel your appointment.

If your appointment is NOT part of a prepaid package,
you may select “Re-Schedule” if you wish to reschedule.
If your appointment IS part of a prepaid package
and you need to reschedule,
you will get an error saying the appointment type
has been deleted and to contact me.
(You don’t.  Keep reading.)

Here’s the short version of the work around for prepaid package:

1) Use the Cancel feature on the page as shown in the image above.
2) Log OFF completely and CLOSE the page.
3) Go back to the booking page by clicking here.
4) Now, you should see the options below.

Booking Page book online with Pain & Swelling Solutions Lymphatic Massage Albuquerque
Select the third option (circled in red above):  
“Returning Client WITH a prepaid package (that has already been purchased)”.
This will show up highlighted on my end in a bright color
so I know to match it with your prepaid package.

If you need a more detailed walkthrough of how to do this,
I have it in longer steps with lots of pictures here.

If you don’t know if you have prepaid visits still remaining,
they can still be viewed when you are logged in to the system.


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